Warranty Policy

Products purchased on medequip.co.in or medequip mobile app come with a limited warranty of as per the manufacturer’s conditions. Unless otherwise specified, this warranty covers the hardware components of the Product as originally supplied and does not cover, or partially covers, software, consumable items, or accessories, even if packaged or sold together with the Product. This warranty is only redeemable within the original country or region of purchase.

The limited warranty only covers product defects caused by workmanship or build materials. To make a claim, please present your original Proof of Purchase (invoice), model and serial number of the Product, and photo evidence of the Product’s defects to the manufacturer directly.
Any repair and replacement service covered by warranty, along with shipping and handling, will as per manufacturer’s terms.

The limited warranty does not cover:

  • Defects or damage resulting from accidents, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand, or dirt; unusual physical, electrical or electromechanical stress.

  • Scratches, dents and cosmetic damage,

  • Defects or damage resulting from excessive force or use of metallic objects on the touch screen.

  • Devices that have the serial number removed, defaced, damaged, altered or made illegible.

  • Ordinary wear and tear.

  • Defects or damage resulting from the use of the Product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by manufacturer.

  • Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by the manufacturer.

  • Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.

  • Repair conducted by un-official repair centers

Please contact onlinesupport@medequip.co.in for enquiries regarding the Limited Warranty.